Last Updated: 12 August 2026
This Shipping Policy explains how Coupintech handles delivery of products purchased through our website.
Coupintech primarily provides digital products and digital services. Where physical products are offered, the applicable shipping arrangements will be communicated during checkout or before the order is confirmed.
1. Digital Products
Most products offered by Coupintech may be digital products.
Digital products do not require physical shipping.
After successful payment, digital products may be delivered through:
- A download link;
- Your customer account;
- Email; or
- Another electronic delivery method specified on the product page.
Delivery time for digital products is generally immediate or shortly after successful payment confirmation.
2. Download Problems
If you have purchased a digital product but cannot access your download, please contact us.
When contacting us, provide:
- Your name;
- Email address used for the purchase;
- Order or payment reference;
- Product purchased; and
- A description of the problem.
We will make reasonable efforts to assist with legitimate download issues.
3. Physical Products
Where Coupintech offers physical products, delivery will be made using an appropriate courier or delivery service.
Available delivery options, estimated delivery times and shipping charges may vary depending on:
- Product type;
- Destination;
- Package size;
- Package weight;
- Courier availability; and
- Delivery method selected.
The applicable shipping fee will be communicated before the order is completed where shipping charges apply.
4. Delivery Areas
Physical delivery availability depends on the product and courier service.
Delivery may be available within South Africa and, where specifically offered, to selected international destinations.
International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country.
5. Processing Times
Orders for physical products are generally processed after successful payment.
Processing times may vary depending on stock availability and the type of product ordered.
If an item is temporarily unavailable, Coupintech may contact the customer regarding the expected availability or available alternatives.
6. Delivery Times
Delivery times provided by Coupintech or a courier are estimates and are not necessarily guaranteed.
Delivery may be delayed due to:
- Courier delays;
- Incorrect delivery information;
- Public holidays;
- Severe weather;
- High-volume periods;
- Remote delivery locations;
- Security restrictions;
- Customs procedures;
- Operational disruptions; or
- Circumstances outside our reasonable control.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because incorrect or incomplete information was supplied, additional delivery charges may apply.
Coupintech is not responsible for delays caused by incorrect information supplied by the customer.
8. Failed Delivery
If a courier attempts delivery and the recipient is unavailable, the courier may arrange another delivery attempt or collection depending on its procedures.
Additional delivery charges may apply where a failed delivery results from incorrect information or repeated unavailability of the recipient.
9. Damaged Packages
Customers should inspect physical products as soon as reasonably possible after delivery.
If an item arrives visibly damaged, please contact Coupintech as soon as possible and provide:
- Your order details;
- Photographs of the package;
- Photographs of the damaged product; and
- A description of the damage.
We will assess the matter and determine the appropriate remedy in accordance with applicable law.
10. Lost Orders
If your order appears to have been lost during delivery, contact Coupintech so that we can investigate the delivery status with the relevant courier.
We may request additional information to assist with the investigation.
11. Digital and Physical Orders
If an order contains both digital and physical products, the digital portion may be delivered electronically before the physical portion is shipped.
The physical product will follow the applicable delivery process.
12. Shipping Charges
Shipping charges, where applicable, will be communicated during the purchase process.
Shipping charges may vary according to destination, package dimensions, weight and delivery method.
13. International Orders
For international orders, the customer is responsible for ensuring that the product can legally be imported into the destination country.
Any customs duties, taxes, import fees or other government charges are the responsibility of the customer unless otherwise stated.
14. Contact
For shipping or delivery enquiries:
Coupintech
Email: immanuel@coupintech.co.za
Phone: +27 83 756 3575
Address: 411 anton lembede street, Durban, 4001